Terms of service

1. General Information
Kokoness is an Australian-owned business. All purchases, interactions, and use of this website are subject to the terms outlined below.

2. Orders & Fulfilment
Each item is made especially for you after your order is placed. Once your order is confirmed, production begins and changes or cancellations are not guaranteed.

Orders are processed and shipped as efficiently as possible, with estimated delivery timeframes provided at checkout. Please note that delivery times may vary depending on your location and external factors.

3. Pricing & Payments
Prices are displayed based on the currency selected via our website’s currency switcher, This allows you to shop in the one that suits you best. Prices include GST where applicable and reflect the final amount charged at checkout.

We reserve the right to update pricing at any time without prior notice.

Payments are processed securely through Shopify and its trusted third-party providers. While we charge in your selected currency, transactions are processed through our Australian-based merchant account. Depending on your bank or card issuer, you may incur an international transaction fee or other charges, especially if your selected currency is not supported by your payment method. We recommend checking with your provider if you’re unsure.

We do not store your full payment details.

4. Shipping
We ship worldwide. Estimated shipping times are provided at checkout. Delays may occur due to customs, weather, or global events. Shipping costs are calculated at checkout and may vary depending on your location and order total.

5. Returns & Exchanges
We follow a clear returns policy outlined on our Return & Refund Policy page.
Please review it carefully before placing your order. It includes details on what is eligible for a return or replacement, as well as how to get in touch with us.

6. Intellectual Property
All content on this site, including text, artwork, designs and branding, is the intellectual property of Kokoness. You may not use, copy or distribute any content without written permission.

7. Privacy & Data
We take your privacy seriously. Please refer to our Privacy Policy and Cookies Policy to understand how your data is collected and used.

8. EU Product Compliance
To ensure transparency and compliance with EU regulations, the following information applies to all products sold by Kokoness:

  • Age Restrictions: For adults
  • EU Warranty: 2 years
  • Other Compliance Information: Meets the flammability, lead, cadmium, phthalates and formaldehyde level requirements

In compliance with the General Product Safety Regulation (GPSR), Kokoness and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.

9. AGEC Law in France
Traceability

  • Knitting—Honduras, the Dominican Republic
  • Dyeing—Honduras, the Dominican Republic
  • Manufacturing—Nicaragua, Honduras, Haiti, El Salvador, or the Dominican Republic

Contains 0% recycled polyester
Contains 0% dangerous substances

10. Limitation of Liability
We do our best to keep things accurate, but we cannot guarantee that all product information, descriptions or availability will always be error-free. We are not liable for any direct, indirect or consequential damages arising from the use of our site or services. information.

11. Disclaimer
The information and content provided on this website, including product descriptions, imagery, and blog articles, are for general informational purposes only. While we do our best to ensure accuracy, Koknoness makes no representations or warranties regarding the completeness, reliability, or suitability of any content.

All items are made to order and fulfilled by a third-party printing provider. Please allow for minor variations in colour, print placement, or size due to production processes and screen display differences.

We are not liable for delays, damages, or losses caused by external services, including shipping or manufacturing partners. Kokoness does not provide medical, legal, or professional advice through its products or content.

External links provided on our site or communications are for convenience only and do not imply endorsement or responsibility.

12. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled under Australian jurisdiction.

13. Contact Us
If you have any questions about these Terms and Conditions, contact us at hello@kokoness.shop.